ORDERS & SHIPPING

Once your acquisition is complete, you’ll receive a confirmation email containing your order number and tracking details. As soon as your package ships, a second email with live tracking information will be sent to the email address connected to your order.

You may also sign into your Diamond Records account at any time to view your order status and shipment progress.

Orders are typically processed within 1–2 business days. Estimated delivery times vary depending on your region and selected shipping method.

Estimated Delivery Windows

• United States: 3–7 business days
• International: 7–21 business days

Please note that pre-orders, limited editions, and ceremonial collector items may require additional preparation time before shipment.

Shipping costs are calculated at checkout based on your location, package weight, and delivery method selected.

Diamond Records occasionally offers complimentary shipping during exclusive releases, special events, or member offerings within The Archive.

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Yes. Diamond Records currently ships to select international destinations worldwide.

International delivery times and availability may vary depending on your region, local customs processing, and carrier availability. Certain limited items may only be available in specific territories due to licensing or production limitations.

International orders may be subject to customs duties, VAT, import taxes, or processing fees determined by your country’s regulations.

These charges are not included in the product or shipping price and are the responsibility of the customer upon delivery.

Orders may be modified or canceled within a limited window after purchase if fulfillment has not yet begun.

Because many Diamond Records offerings are limited, made-to-order, or exclusive releases, once processing or shipment begins, changes may no longer be possible.

For assistance, please contact support as soon as possible with your order number.

If your order arrives damaged, please contact Diamond Records Support within 7 days of delivery.
Include:

• Your order number
• Clear photos of the item
• Photos of the packaging and shipping label

Our team will review your request and assist with a replacement, exchange, or resolution whenever applicable.

If tracking shows no movement for an extended period or your package appears lost, please contact support so we can investigate with the carrier.

Lost shipments are handled on a case-by-case basis. In certain situations, replacement items, store credit, or additional support options may be offered depending on carrier confirmation and item availability.